Technical Support Officer | ACT-Canberra

Job Description

• All Systems GO! Be part of the next generation of defence technology
• A unique opportunity to provide IT Support for a large defence environment
• Enjoy flexibility, engaging work and a culture that embraces diversity and open-mindedness

At BAE Systems we are all systems go as we continue to drive innovation and seek passionate and talented people to join our business. We currently have a exciting opportunity as a Technical Support Officer within our DFMS project based in Canberra.

What this opportunity will mean for you:

• Purposeful work where your efforts are recognised in an environment where you can thrive
• Joining an organisation that is passionate about developing some of the most impressive careers in the world  
• Industry-leading flexibility options to unlock the talent and diversity of every individual
• Unique opportunities to contribute to programs of national significance whilst growing your skills
• A strong safety culture, inclusive teams and work to be proud of, underpinned by a compelling set of values

Your new role:

The purpose of this position is to provide operational support for the DFMS project.

In terms of specific responsibilities, you will:

• Provide operational support for the DFMS products within the DFMS network.
• Provide after-hours support for the DFMS products as required
• Perform installations and upgrades of DFMS software products within the DFMS network.
• Proactively monitor networks for problems within the network
• Create and update DFMS support documentation
• Carry out technical investigations for hardware and software issues within the DFMS network
• Provide recommendations to the Support Manager about solutions for issues within the DFMS network
• Conduct and deliver training project specific training at Defence sites as required
• Maintain a positive and professional relationship with the customer 

About you

As an ideal applicant for this opportunity, you'll have:

• Broad technical ICT experience in multiple areas including networking and systems admin
• Experience in providing support for software products
• Experience in a defence related technical industry
• Knowledge of communications network infrastructure

Research shows that some candidates hesitate to apply for roles if they feel they don't meet 100% of the criteria. So, if this opportunity excites you and you have the right foundational experience and qualifications, we encourage you to apply. Whether it be for this role or another, your skills and competencies are of interest to us.

Clearances

As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain appropriate clearance. 

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

Further information regarding clearances is available at: https://careers.au.baesystems.com/opportunity.html

Applications should be addressed to: Greig Russell - Talent Acquisition Specialist and made online here. Confidential enquiries are welcome via email: Greig.Russell@baesystems.com

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

Our culture

We are committed to building a diverse and inclusive environment where our people can thrive. For us that means ensuring that the voices and talents of our employees are valued and that everyone has a sense of belonging. We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.

If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives via this link.

To learn about other employment opportunities at BAE Systems, please visit: www.baesystemscareers.com.au