ADF Support Officer (Messaging System) | ACT-Canberra

Job description

At BAE Systems Australia

• Do interesting work that MATTERS
• ENJOY what you do
• GROW your career
• Be YOU

We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY

We have an exciting opportunity for an ADF Support Officer to join our program based in Canberra, reporting to the DFMS Project Manager.

You will be responsible for ensuring the Defence Formal Messaging System product operations run smoothly, managing software deployment/testing, proactively monitoring networks, maintaining updated support documentation, and analysing for solutions and improvements.

Key responsibilities include:

• Monitor, troubleshoot, and ensure smooth operation of DFMS products.
• Address urgent issues outside regular work hours.
• Manage deployment and testing of software versions whilst also proactively monitoring networks for issue detection and resolution.
• Create and update support documentation.
• Analyse issues, provide solutions, and suggest improvements. Communicate with users and system managers directly and via internal tickets.

About YOU

• Broad technical ICT experience in multiple areas including networking and systems admin
• Experience in providing support for software products
• Experience in a defence related technical industry
• Knowledge of Defence communications network infrastructure
• Cert IV in Training and Assessment or eligibility to obtain
• Holder of a current Negative Vetting 2 Defence Security Clearance

We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight and / or flexible shift timings where possible.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. 

BAE Systems recognises the sacrifices of those who have served our Nation and their families.  We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant.

To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances.